|
|
AAT Service Standard
LANDSIDE
|
Standard
|
Performance
|
Target %
|
Definition
|
| Truck Queuing Time |
30 mins |
96% |
The Waiting time for a truck, which is ready for lodge/collect cargo, to have a truck dock assigned should be less than 30 mins
|
| Export Cargo Reception |
15 mins |
96% |
The Time of a shipper / consignor / trucker, waiting at truck dock to be served should be less than 15 mins
|
| Import Cargo Collection |
30 mins |
96% |
The Waiting time of the consignee, after submitting Shipment Release Form (SRF) at import collection point, to receive the first cargo should be less than 30 mins
|
| Empty ULD Release Time |
30 mins |
98% |
The Processing time of a truck after arriving at the Unit Control Office, to take the delivery of the first Empty ULD should be less than 30 mins
|
IN TERMINAL
|
Standard
|
Performance
|
Target %
|
Definition
|
| Cargo Breakdown Time |
|
|
|
| General Cargo (Passenger Aircraft) |
ATA + 5hours |
96% |
The time to complete the break down of general cargo from passenger aircraft should be less than 5 hours after ATA
|
| General Cargo (Freighter Aircraft) |
ATA + 8 hours |
96% |
The time to complete the break down of general cargo from Freighter aircraft should be less than 8 hours after ATA
|
| Perishable Cargo |
ATA + 105 mins |
96% |
The time to complete the break down of Perishable cargo should be less than 105 mins after ATA
|
| Express Cargo |
ATA + 90 mins |
96% |
The time to complete the break down of Express cargo should be less than 5 hours after ATA
|
MISHANDLING RATE
|
Standard
|
Performance
|
Target %
|
Definition
|
| Cargo Mishandling |
1.5
|
N/A
|
No of Mishandling Cases should be less than 1.5 shipments per 10000 shipments handled
|
| Late Positioning of ULD |
1 |
N/A |
Late Positioning: Late handover the export unit to RHO that results in unit shutout should be less than 1 unit per 1000 flights handled)
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