Asia Airfreight Terminal -

AAT Service Standard

Type
Truck Queuing Time	Standard:30 mins Standard Achievement:96% Explanation:Trucks should have a truck docks assigned within 30 mins from completion of documents for import collection from arrival for export delivery from completion of documents for ULD collection
Export Cargo Reception	Standard:15 mins Standard Achievement:96% Explanation:Shippers should be served within 15 mins of arriving at the truck dock
Import Cargo Collection	Standard:30 mins Standard Achievement:96% Explanation:Consignees should receive their first cargo within 30 mins of submitting the SRF at import collection point
Empty ULD Release Time	Standard:30 mins Standard Achievement:98% Explanation:Processing time between a truck's arrival at the UCO and the collection of the first empty ULD should be less than 30 mins, provided prior arrangements have been made with the airline

Type
General Cargo (Passenger Aircraft)	Standard:5 hours Standard Achievement:96% Explanation:Time to complete break down of cargo should be less than 5 hours after ATA
General Cargo (Freighter Aircraft)	Standard:8 hours Standard Achievement:96% Explanation:Time to complete break down of cargo should be less than 8 hours after ATA
Perishable Cargo	Standard:105 mins Standard Achievement:96% Explanation:Time to complete breakdown of perishable shipments should be less than 105 mins after ATA
Express Cargo	Standard:90 mins Standard Achievement:96% Explanation:Time to complete breakdown of express shipments (e.g. OBC, AVI) should be less than 90 mins after ATA

Type
Cargo Mishandling	Standard:0.5 Standard Achievement:N/A Explanation:Incidence of mishandling should be less than 0.5 shipments per 10000 shipments handled
Late Positioning of ULD	Standard:1 Standard Achievement:N/A Explanation:Incidence of shutout due to the late handover of units to RHO should be less than 1 unit per 1000 flights handled