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Customer Services Officer Trainee (Airline Services)

Customer Services Officer Trainee (Airline Services)

Job Category: 
Position Reference: 

The Customer Services Officer (CSO) Trainee Program offers a great opportunity to a promising career in the airfreight industry. Successful candidates will undergo a nine-month training program and become well versed with the core operations of the Company and be prepared to take up the role as one of our next generation leaders.

Upon successful completion of the training program, trainees will be appointed as Customer Services Officer and are responsible for leading teams to support the enhancement of operational excellence and service standard of the Company.

Program Curriculum & Highlights

  • On-the-job attachment in different operational sections
  • Classroom training in technical and management skills

Duties of CSO (Airline Services)

  • Perform export flight shipment manifesting matters in accordance with airlines requirement 
  • Ensure all flight data are created accurately  
  • Conduct Dangerous Goods checking, acceptance and rejection (Training will be provided) 
  • Ensure the export document are conformed to airline requirement and company procedure 
  • Ensure export shipment handling activities are carried out in accordance with airline requirements, company procedures, applicable regulations and service standards 
  • Liaise with airline representatives on flight handling details and other special requirements
  • Tertiary education or with qualification equivalent to Qualifications Framework (QF) Level 4
  • Good communication and interpersonal skills
  • Analytical and detail-minded in problem solving and decision making
  • A self-starter with initiative, positive attitude and willingness to try out new ideas
  • Good command of English and Chinese, both spoken and written
  • Good command of PC knowledge (e.g. MS Office)
  • Shift duty is required

Career Path

CSO Trainee » Customer Services Officer » Customer Services Supervisor » Customer Services Manager


Monthly Package HK$17,000 after completion of probation

Staff will be entitled to $11,000 one-off bonus if he/she is promoted to Customer Services Officer

We offer the right incumbent attractive remuneration package including 5-day work week, double pay, performance bonus, medical scheme, life insurance, travel allowance and subsidy for recognition under the Qualifications Framework (QF).

Interested parties please send your full resume with reference no., recent and expected salary to: Human Resources Department, Asia Airfreight Terminal Co. Ltd., 10 Chun Ping Road, Hong Kong International Airport, Lantau, Hong Kong OR Fax to +852 2286 0374 OR Email to

We are an equal opportunity employer and welcome applications from all qualified candidates. We will not be responsible for any disclosure or the loss of personal data during transmission. All personal data collected will be used for recruitment only. Information of unsuccessful candidates will be destroyed after 3 months from the date of application.

Deadline for Application: 
Wednesday, July 31, 2024