Asia Airfreight Terminal (AAT) is committed to providing the best service for our valued customers. In order to ensure the highest level of operational efficiency of our systems, we are going to conduct systems maintenance on 23 rd January 2023 (Monday) from 00:00 to 01:00 a.m.
During the above period, our systems will be temporarily unavailable and related electronic processes will be carried out manually. The involved systems include:
- Cargo Management System (CMS);
- AAT Internet Management System (AIMS);
- Truck Control System (TCS);
- Interactive Voice Response System (IVRS);
- AAT Mobile Applications (AAT Mobile and AAT Mobile Plus);
- AAT Official Website; and
- AAT Email System
In order to mitigate the impact on operations, we would like to seek your kind support as follows:
1. For Cargo Agents, Truckers, Consignees and Consignors
(A) Import Cargo
In order to facilitate the Customs Declaration process, please submit electronic house-waybill data (FHL) to AAT via AIMS before 11:00 p.m. on 22nd January for your import cargo booked on flights with STA scheduled on 23rd January between 00:00 and 01:00 a.m.
(B) Export Cargo
- To fulfil the cargo pre-declaration process manually for cargo tendered to AAT on 23rd January between 00:00 and 01:00 a.m., please submit the completed Identity Declaration Form, Declaration of Export Consignment (Bulk/ prepacked Unit) and the Security Transportation Pre-declaration Manual Form along with the export cargo to AAT. The forms are available at AAT website: https://www.aat.com.hk/en/download-forms
- Please submit electronic master-waybill data (FWB) and house-waybill data (FHL) to AAT via AIMS before 10:00 p.m. on 22nd January for your export cargo booked on flights with STD scheduled on 23rd January between 00:00 and 01:00 a.m
2. For Customer Airlines
(A) Import Cargo
For import cargo that requires any special handling, please send pre-alert messages to our Service Control Centre via e-mail bcp@aat.com.hk before 11:30 p.m. on 22nd January, so that we can make prior arrangements.
(B) Export Cargo
- Please provide the final Cargo Booking Advice (CBA) 24 hours prior to the flight departure for all flights with STD scheduled on 23rd January between 00:00 and 01:00 a.m.
- The physical export cargo cutoff time will remain unchanged. Please advise your cargo agents to deliver the cargo to AAT on time to ensure the cargo can be uplifted as booked.
- Our colleagues will follow up with your teams to ensure smooth handling.
All customers are required to re-login our systems after the completion of systems maintenance.
We will do our best to minimize disruptions and maintain efficient operations. For any questions about cargo handling, please contact our Service Control Center at (852) 2949-7620; or email to bcp@aat.com.hk. For any technical support relating to the systems, please contact our 24 hours IT Support helpdesk at (852) 2949-7712
We apologize for any inconvenience caused and thank you for your kind cooperation.
Yours faithfully,
Asia Airfreight Terminal Co Ltd