New Service at AAT --- Introducing a Dedicated Inspection Counter for "Dangerous Goods & Lithium Batteries"
AAT is pleased to introduce a dedicated inspection counter for "Dangerous Goods & Lithium Batteries' shipments effective from May 2015. With the increasing global concern and heightened aviation security in the industry, this dedicated counter service will further enhance the customer services level and facilitate the checking of dangerous goods & lithium batteries.
New Dedicated Service and Facilitation
The dedicated inspection counter is conveniently located at 2nd floor of AAT Terminal 2. Now, customers and cargo agents can go directly to this dedicated counter where they will be attended to by well trained and experienced staff to perform Dangerous Goods (DG) / Lithium Batteries (LB) checking and physical cargo acceptance. Moreover, dedicated parking lots for trucks are properly arranged at 2nd floor for better service facilitation. The overall process of cargo checking/ acceptance is streamlined for achieving higher operational efficiency and time-saving benefits. The security level for DG/LB cargo acceptance has also been further enhanced as both physical and document checks are performed at a single location now.
Moreover, customers and cargo agents can enjoy service convenience with a newly launched "Booking Service" by simply making an advance booking to request for DG/LB shipments checking/ acceptance, via a designated hotline at (+852) 2949 7707 or e-mail firstname.lastname@example.org. Booking confirmation by AAT will be given quickly within 2 hours. In addition, all the bookings will be prioritized for handling.
Mr. Khaw Hock Eng, General Manager of AAT, said, "AAT remains in the forefront to innovate and introduce new services and facilitations to the air cargo industry. This dedicated inspection counter for „Dangerous Goods and Lithium Batteries‟ together with an advance booking service are important services in response to the increasing global security concern and air logistics needs."
The dedicated inspection counter for "Dangerous Goods & Lithium Batteries" is conveniently located at 2nd floor of AAT Terminal 2.
Customers and cargo agents are attended to by well trained and experienced staff to perform DG/ LB checking and physical cargo acceptance.
-- End --
Fact Sheet - AAT
Asia Airfreight Terminal Co., Ltd. (AAT) is the Air Cargo Terminal Operator (CTO) that provides total airfreight solutions in Hong Kong International Airport (HKIA). As a key link in the supply chain, we understand our dual role of raising the industry standards and increasing customer satisfaction. We are focused to invest in state-of-the-art facilities and establish stringent service standards. Ultimately, it is building strong lasting affinity with our customers that matters at AAT.
AAT has invested in state-of-the-art facilities, established stringent service standards and developed a user-friendly IT system to meet the high demands of the air logistics industry. AAT's web-based Cargo Management System (CMS) opens up a suite of e-cargo solutions to customers and users by fully integrating with government, airlines and other air cargo community systems. With over 400 employees, AAT's team of well-trained professionals has consistently exceeded the service standards set by the Airport Authority Hong Kong and its customers.
AAT has also put in place internationally recognized management systems, including ISO9001:2008 to ensure proper documentation of its procedures and continuous improvements in its processes. It has also implemented AHS1000 to set up a proper platform for its airline customers to feedback on its performance and to continuously improve its products and service delivery. Moreover, AAT has also been awarded Occupational Health and Safety Assessment Series (OHSAS) 18001:2007 for its continuous effort to improve the management systems for employees' health and safety. In addition, AAT has successfully certified as the Platinum Member of Cargo 2000 GHA and attained ISAGO Registration. In terms of security, AAT has attained the Transported Asset Protection Association (TAPA) Freight Security Requirements (FSR) Warehouse Classification A Certification (enhanced 2014 Version), the Authorized Economic Operator (AEO) - the highest Tier 2 status of compliance to required security and safety standards accredited by Hong Kong Customs & Excise Department (the first Air Cargo Terminal Operator (CTO) in Hong Kong to attain such accreditation), and the EU Regulated Agent (RA3) status. AAT has also accomplished the Good Distribution Practices (GDP) Certification for Pharmaceutical Products, demonstrating AAT's commitment and determination to drive the industry standards forward.
For further information, please visit: http://www.aat.com.hk/