Shipment Tracking

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AAT Network Systems Upgrade during 00:00 - 03:30 on 11th February 2024 (HKG Time)

Dear Valued Customers,

AAT Network Systems Upgrade during 00:00 - 03:30 on 11th February 2024 (HKG Time)

Asia Airfreight Terminal (AAT) is committed to providing the best service for our valued customers. In order to ensure the highest level of operational efficiency of our systems, we are going to conduct network systems upgrade on 11th February 2024 (Sunday) from 00:00 to 03:30 (HKG Time).

During the above period, our systems will be temporarily unavailable and related electronic processes will be carried out manually. The involved systems include:

  1. Cargo Management System (CMS);

  2. AAT Internet Management System (AIMS);

  3. Truck Control System (TCS);

  4. Interactive Voice Response System (IVRS);

  5. AAT Mobile Applications (AAT Mobile and AAT Mobile Plus)

In order to mitigate the impact on operations, we would like to seek your kind support as follows:

1. For Cargo Agents, Truckers, Consignees and Consignors

(A) Import Cargo

In order to facilitate the Customs Declaration process, please submit electronic house-waybill data (FHL) to AAT via AIMS before 23:00 on 10th February 2024 (HKG Time) for your import cargo booked on flights with STA scheduled on 11th February 2024 between 00:00 and 03:30 (HKG time).

(B) Export Cargo

  1. To fulfil the cargo pre-declaration process manually for cargo tendered to AAT on 11th February 2024 between 00:00 and 03:30 (HKG Time), please submit a hardcopy of the completed Declaration of Export Consignment (Bulk/ prepacked Unit), and the Security Transportation Pre-declaration Manual Form along with the export cargo to AAT. The forms are available at AAT website: https://www.aat.com.hk/en/download-forms
  2. Please submit electronic master-waybill data (FWB) and house-waybill data (FHL) to AAT via AIMS before 22:00 on 10th February 2024 (HKG Time) for your export cargo booked on flights with STD scheduled on 11thFebruary 2024 between 00:00 and 03:30 (HKG Time).

2. For Customer Airlines

(A) Import Cargo

For import cargo that requires any special handling, please send pre-alert messages to our Service Control Centre via e-mail bcp@aat.com.hk before 23:30 on 10th February 2024 (HKG Time), so that we can make prior arrangements.

(B) Export Cargo

  1. Please provide the final Cargo Booking Advice (CBA) 24 hours prior to the flight departure for all flights with STD scheduled on 11thFebruary 2024 (HKG Time).
  2. The physical export cargo cutoff time will remain unchanged. Please advise your cargo agents to deliver the cargo to AAT on time to ensure the cargo can be uplifted as booked.
  3. Our colleagues will follow up with your teams to ensure smooth handling.

All customers are required to re-login our systems after the completion of network systems upgrade.

We will do our best to minimize disruptions and maintain efficient operations. For any questions about cargo handling, please contact our Service Control Center at (852) 2949-7620; or email to bcp@aat.com.hk. For any technical support relating to the systems, please contact our 24 hours IT Support helpdesk at (852) 2949-7712, or email to itsupport@aat.com.hk.

We apologize for any inconvenience caused and thank you for your kind cooperation.

 

Yours faithfully,

Asia Airfreight Terminal Co Ltd