AAT Welcomes Air Busan and Eastar Jet
Asia Airfreight Terminal Co., Ltd (AAT) is pleased to announce that Air Busan (BX) and Eastar Jet (ZE) have appointed AAT as their handling agents for cargo and documentation with effect from 5 March 2014 and 25 April 2014 respectively. With the successful completion of their maiden cargo-carrying flights to Hong Kong, both Air Busan and Eastar Jet have better utilized their belly capacities.
|Air Busan||Eastar Jet Star|
Star Recognition by Qantas Freight and DHL ACS
AAT is proud to have received two service recognition awards recently!
Having achieved remarkable cargo handling performances and a 15-year long term partnership, AAT received an Appreciation Award from Qantas Freight (QF) at Marco Polo Hong Kong Hotel on 31 March 2014.
What’s more, AAT scored a Star Performance Award 2013 for two consecutive years by DHL ACS at the ACS Annual Awards Dinner held in Bangalore, India on 10 April 2014, which acknowledges our excellent service standards.
|Appreciation Award by Qantas||Star Performance Award 2013 by DHL ACS|
AAT is very thankful for the customers’ appreciations and our employees’ years of dedicated contributions. We will keep exerting the best of ourselves to enhance the cargo handling services and achieve exceptional performance, so as to realize our mission of being the best choice service provider of total airfreight solution for customers.
Continuous Services Enhancements
Simpler Faster “One Stop Import Cargo Collection”
AAT always endeavours to be innovative and to improve our services in order to provide the best total airfreight solutions for our customers. Consequently, the “One Stop Import Cargo Collection” service has been introduced since 26 March 2014 for delivering better cargo collection experience to customers. The overall process for import cargo collection is simplified and the average handling time is shortened by around 10 minutes.
Positive feedback has been received from customers. The queuing time for import cargo collection is reduced and customers’ general enquiries are efficiently handled. AAT will continue to listen to customers for continuous enhancement of our systems and processes and to provide the highest level of satisfaction. In short, our customers can enjoy more efficient and convenient import cargo collection services.
System Enhancement for e-AWB
To support the IATA’s global initiative of e-AWB, airlines are encouraged to adopt this paperless, electronic air waybill for cargo documentation. As an active IATA member, AAT has set up a dedicated e-AWB counter and developed a series of modules in our Cargo Management System (CMS) to enable the electronic data exchange with airlines. Singapore Airlines Cargo and Lufthansa Cargo are taking the lead to launch the e-AWB. Lufthansa Cargo is very pleased with AAT’s effort and proud that their Hong Kong station is the first in Asia Pacific utilizing e-AWB.
AAT has worked closely with our airlines to strengthen operations and services. With the implementation of e-AWB, we have improved our customer services with higher productivity and reliability of the digitalized documentation process.
AAT is well equipped to support airlines’ move towards 100% e-AWB and will collaboratively develop a better environment for cargo handling.
AAT is one of the top three finalists for the 2014 “Best Air Cargo Terminal – Asia” Award
AAT is successfully shortlisted as one of the top three finalists for the 2014 “Best Air Cargo Terminal – Asia” award, in the upcoming 28th Asian Freight & Supply Chain Awards (AFSCA) organized by Cargonews Asia. AAT is the only Cargo Terminal Operator in Hong Kong who has been shortlisted for this prestigious award. This accomplishment is made possible by the tremendous support provided by our customers. The award ceremony will be held in Shanghai on 17 June 2014.
AAT has been awarded the “Distinguished Family-Friendly Employers 2013/14”
AAT has been awarded as the “Distinguished Family-Friendly Employers 2013/14”, the highest category of the award, by the Family Council. This demonstrates that AAT has always been successful in cultivating a family friendly working culture for staff.
“AAT accomplished all these encouraging achievements in the first quarter of 2014. This has created a momentum of synergy for us to aim higher. We will keep exerting ourselves to advance the service standards and implement innovative solutions to the industry,” said Khaw Hock Eng, General Manager, AAT.
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Fact Sheet - AAT
Asia Airfreight Terminal Co., Ltd. (AAT) is a cargo terminal operator that provides total airfreight solutions in Hong Kong International Airport (HKIA). As a key link in the supply chain, we understand our dual role of raising the industry standards and increasing customer satisfaction. We are focused to invest in state-of-the-art facilities and establish stringent service standards. Ultimately, it is building strong lasting affinity with our customers that matters at AAT.
AAT has invested in state-of-the-art facilities, established stringent service standards and developed a user-friendly IT system to meet the high demands of the air logistics industry. AAT’s web-based Cargo Management System (CMS) opens up a suite of e-cargo solutions to customers and users by fully integrating with government, airlines and other air cargo community systems. With over 400 employees, AAT’s team of well-trained professionals has consistently exceeded the service standards set by the Airport Authority Hong Kong and its customers.
AAT has also put in place internationally recognized management systems, including ISO9001:2008 to ensure proper documentation of its procedures and continuous improvements in its processes. It has also implemented AHS1000 to set up a proper platform for its airline customers to feedback on its performance and to continuously improve its products and service delivery. Moreover, AAT has also been awarded Occupational Health and Safety Assessment Series (OHSAS) 18001:2007 for its continuous effort to improve the management systems for employees’ health and safety. In terms of security, AAT has attained the Transported Asset Protection Association (TAPA) Freight Security Requirements (FSR) Warehouse Classification A Certification. In addition, AAT has successfully certified as the Platinum Member of Cargo 2000 GHA and attained ISAGO Registration. AAT is also the first air cargo terminal operator in Hong Kong that has been successfully accredited as an “Authorized Economic Operator (“AEO”) with the highest “Tier 2” status of compliance with required security and safety standards, recognized by Hong Kong Customs and Excise Department. This demonstrates AAT’s commitment and determination to drive the industry standards forward.
For further information, please visit: www.aat.com.hk
Asia Airfreight Terminal Co., Ltd.
Tel: (852) 3187 6288
Fax: (852) 2215 0899
Email : email@example.com